Privacy Policy
1. Overview
My Solar Balaji (“we”, “our”, or “us”) is committed to protecting the privacy of our customers, visitors, and partners. This policy explains what personal information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
2. Information we collect
We collect information you provide directly, such as your name, phone number, email address, property address, and electricity consumption details when you request a quote or contact us. We also collect payment and billing information when you proceed with an installation or purchase, as well as messages submitted through our contact forms.
We also collect certain information automatically when you visit our website, including your browser type, IP address, device information, pages visited, and the source through which you found us. This information is gathered using cookies and analytics tools to help us improve our website and services.
3. How we use your information
We use the information we collect to serve you better and operate our business responsibly. Specifically, we use your data to:
- Prepare and deliver solar installation quotes and proposals
- Process orders, payments, and service requests
- Schedule site visits, installations, and follow-up maintenance
- Communicate important updates about your project or our services
- Improve our website, products, and customer experience
- Comply with applicable legal obligations under Indian law
- Send promotional content and offers, only with your consent
4. Sharing of information
We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:
- With installation partners or sub-contractors involved in delivering your project
- With payment processors and financial institutions for billing purposes
- With government agencies such as DISCOMs or MNRE for subsidy and net-metering applications
- With analytics or marketing platforms under strict data processing agreements
- With law enforcement or regulatory authorities when required by law
5. Data security
We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encrypted data transmission (SSL/TLS), restricted staff access, and regular security reviews. While we take every reasonable precaution, no method of internet transmission is completely secure, and we encourage you to contact us promptly if you suspect any unauthorised use of your information.
6. Data retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Customer project and billing records are typically retained for seven years in line with Indian tax and accounting regulations. You may request deletion of your data at any time by contacting us.
7. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
8. Contact us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at My Solar Balaji, [Your Address, City, State, PIN], [Your Phone Number], or by email at privacy@mysolarbalaji.com.